I'm not logged in, can I place an order?
No, in order to provide you with better service it's required to create an account and login to place your order. Creating an account is free and allows you to track your order history.

I've placed an order but now what?
When you've placed an order you should receive an email with the complete order and the order number. This email is sent after you submitted your info at the checkout and directed to the address you filled in. If for some reason you decide not to pay, you don't have to cancel anything.

When you checkout you've selected a payment.

Online payments will be handled after you placed the order. After that we receive an OK from the billing company (or not) and we will place your order into our internal system. The order will be shipped within one week after payment.

Offline payments are controlled by you, after we received payments at the bank we will search your order and make it ready for shipment. It is extremely important to report your order number on the payment, else it is impossible for us to locate the order.

I've made a mistake in my order, how can I correct it?
If you didn't pay by credit card or any other online payment method, then just leave the order and place a new order.

For people who payed by credit card or for example Rabobank Direct, send an email to: sales@rige.nl and ask them to cancel the payment for your order. Don't forget to report the order number. After that has been done you can just place a new order.

I've received an email with an order but my online payment failed, now what?
Forget the order, orders with failed payment will not be handled. Just place a new order.

I've acccidentally submitted my payment twice! How can I stop this?
Send an email to sales@rige.nl to have one or more payments cancelled. Report the order numbers in the email. You should inform us within 24 hours, or else we can't cancel the payment anymore.

Can I pay 'Cash On Delivery'?
No we don't send orders 'Cash on delivery'. You can only pay by the methods available in our shop.

How long does the shipment take?
After your order has been payed (credit cards are open 5 days) it will be send the same week withing 2 workingdays. How long delivery takes depends on where you live. Inside the EU it normally takes less than 5 days. All stuff on the net is available and on stock however sometimes we have to wait for our suppliers as well. Outside the EU you can allow 30 days for shipment. In Holland you can expect your shipment within 2 working days. DUTCH ONLY: Bij remboursementen wordt je order binnen 2 werkdagen bezorgd, je krijgt voor het verzenden een email wanneer je exact het pakket kan verwachten.

What if something is not in stock?
You can choose to wait for the item or you can choose a different item in the same price category from our shop. We will contact you and inform you about the item you picked. You have one week to react to our e-mail, after one week we will pick an item and send out your order.

Rige Entertainment BV
Chamber of commerce of Rotterdam number: 24329464

Postal contact:

If there is a problem with your order, you can ship back to us for free to the following address:

Rige Entertainment BV
P.O. Box 701
3170 AA Poortugaal
The Netherlands

Questions by email? sales@rige.net